Discovery & Digital Strategy

Wondering where to start on your digital journey or not sure what to do next?

Our world-class team of human-centered design experts will carry out user research and user experience discovery initiatives to help identify your next steps in digital.

UX Research & Validation

Whether it's building a digital product or not – we are in the business of helping you unlock your potential.

Design Sprints

Design workshops that bring together experts from across your business and pairs them with PaperKite experts at the forefront of their disciplines.

IGNITE Digital

We'll guide your group through a high-energy series of user-centred design exercises to bring together a common understanding of your vision.

Whether it’s building a digital product or not – we are in the business of helping you unlock your potential.

We know that every opportunity presents new and exciting challenges, which is why we’ve built out a number of productised frameworks to help assist you in your own digital transformation journey.

How PaperKite can help

Sometimes the best thing to do is to validate your ideas with real people. Or sometimes pulling all your stakeholders into a room for a week is actually what’s needed. Whatever it is, PaperKite is set up to help.

We’ll work with you to understand your position in the market, and recommend the most suitable approach to help get you to your next stage – whether that’s eventually building a digital product or not. We love doing it face to face, but we’re also well-equipped to facilitate things remotely using a number of our trusted collaborative tools.

UX Research & Validation

User experience (UX) research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Human-centered design principles are fundamental to the way we operate.

User research can be done at any point in the design cycle and will depend on the type of site, system or app you are developing, your timeline, and your environment.

Design Sprints

A PaperKite facilitated Design Sprint is a four day design workshop that brings together experts from across your business and pairs them with PaperKite experts at the forefront of their disciplines: customer experience design and technical experts who are up to date with the latest technologies and service trends.

“Excellent facilitation ensuring the audience were focused participated and contributed to the discussion”

“Great work PaperKite! Thoroughly enjoyed the way the facilitator engaged with us”

“Great pace! The inquisitive sessions helped us see the issues in a different light”

“Great to have people in the room who could challenge us and get us thinking critically on our project.”

“I can’t believe how far we got in just four days. Practical, fast and fully focused process.”

IGNITE Digital

Great digital experiences start with great ideas. And that’s what PaperKite IGNITE is all about: big dreaming, playful thinking, and rule-breaking in a bid to craft your next steps in Digital.

IGNITE Digital

Great digital experiences start with great ideas. And that’s what PaperKite IGNITE is all about: big dreaming, playful thinking, and rule-breaking in a bid to craft your next steps in Digital.

Carrying out UX discovery work at the beginning of a project will save you hundreds of hours of investment in the future – ensuring you are spending your energy in the right place.

Our approach

We use the Double Diamond model to convey our approach to user research and human-centred design. The two diamonds represent a process of exploring an issue more widely or deeply (divergent thinking) and then taking focused action (convergent thinking).

Depending on where you are on your own digital journey will depend on what parts of the diamond that you will need. It’s also crucial to understand that no process is ever linear, and no model is perfect.

We like to use these models as frameworks that we can work within rather than strict guidelines that don’t let us move to learn and validate things quickly.